My account has been blocked because I entered an incorrect password several times. What should I do?

For security reasons, your account will be automatically locked after 5 failed login attempts.

🔐 What happens when your account is locked?

You’ll see a pop-up window where you’ll need to enter:

• Your registered email address, phone number or ID

• Your date of birth

If the information is correct, you’ll receive a 4-digit or 5-digit code via email or SMS. Enter that code on the next screen, reset your password, and your account will be automatically reactivated.

📩 Didn’t receive the code or don’t remember your registered email?

1. Scroll to the bottom of this page and open the contact form.

2. In Category, select Registration / Login issues.

3. In Topic, select Account reactivation.

4. In the Message field, write: Account unlock due to failed login attempts and include:

   • Full name

   • Identification number

   • Date of birth

Our team will review your request and get back to you as soon as possible.