At Betano Colombia, most deposits are credited instantly or within a few minutes, especially when made through electronic methods.
However, the exact time may vary depending on the payment method used.
👉 Check estimated processing times by method here:
View payment methods and crediting times
How to avoid delays in deposit processing
To ensure your deposit is processed smoothly:
- Start the payment process directly from your Betano account via our official website.
- Use a bank account or payment method registered in your name.
- Use your own credentials when completing the transaction.
When should you contact support?
Cash deposits (Efecty / Puntored):
If your deposit has not been credited within 24 hours, please contact support. These cases are prioritized.
Bank transfers or other electronic methods:
If more than 2 business days have passed since your deposit and the funds have not been credited, you can contact our Customer Service Department.