Why can't I withdraw the full amount available in my balance?

You may see an available balance in your account but be unable to withdraw the full amount.
This is because your balance is divided into different categories, and only part of it may be eligible for withdrawal.

Where can I view the different balances?

To check the details, follow these steps:

1. Log in to your account.

2. Go to My Account > Transactions > Withdrawals.

You’ll see the following types of balances:

• Balance: the total amount of funds in your account

• Available to bet: the amount you can use for placing bets

• Available to withdraw: the amount you can currently withdraw

These values are clearly displayed so you always know how much you can use or withdraw.

What can limit a withdrawal?

One of the most common reasons is having an active bonus. If you request a withdrawal while a bonus is still active:

• The bonus will be automatically cancelled

• The bonus amount will be deducted from your account

We recommend reviewing the Terms and Conditions of your promotion before requesting a withdrawal.