You have the right to access, rectify, delete, and port your personal data, to restrict or object to its processing, and to withdraw your consent. At Betano, you can view your data and exercise several of these rights directly from your account.
What rights do you have regarding your personal data?
Your rights regarding the personal data processed by Betano are as follows:
- Access: know what personal data about you has been collected and retained.
- Rectification: correct inaccurate or outdated data.
- Deletion: request that your personal data be deleted.
- Restriction of processing: request that the use of your data be restricted.
- Portability: receive a copy of the personal information collected.
- Objection: object to certain processing of your data.
- Withdrawal of consent: withdraw an authorization you previously provided.
The specific scope of each right and the response times are detailed in Betano's Privacy Policy.
How to exercise your rights with the Privacy Chatbot
The fastest and most secure way to exercise your rights is Betano's Privacy Chatbot, an automated tool available 24 hours a day, 7 days a week. With it, you can:
- Access your personal data.
- Request your transaction history (bets, withdrawals, and deposits).
- Request the deletion of your personal data, where applicable.
- Get answers to your privacy questions.
To access the chatbot, click here.
How to view your personal data on Betano
You can view the personal data associated with your Betano account in the Personal Data section, under Account > Profile.
- Log in to your Betano account.
- Go to Account.
- Open the Profile menu.
- Select Personal Data.
On that screen, you will find the personal information that Betano has collected and retains about your account.
How to request portability of your personal data
Portability allows you to receive a copy of the personal information that Betano has collected about you. The request is submitted from Account > Privacy Settings.
- Log in to your Betano account.
- Go to Account.
- Select Privacy Settings.
- Scroll to the bottom of the section.
- Click the Portability option.
- Submit the request.
How to manage your communications consent
In Account > Privacy Settings, you can also decide how and under what circumstances Betano communicates with you through the Consent Management section.
- Log in to your Betano account.
- Go to Account.
- Select Privacy Settings.
- Go to Consent Management.
- Select the channels and purposes you authorize.
- Save the changes.
You can modify these preferences at any time; withdrawing consent does not affect the validity of processing carried out before the withdrawal.
How to contact Betano's data protection office
If the Privacy Chatbot did not resolve your request, you want to submit a complaint about the service you received, or you need clarification about the information it provided, write to dpo-office@betano.co.
Where to view Betano's Privacy Policy
Complete information about your rights and the processing of your personal data is available in Betano's Privacy Policy.