If you see a transaction related to a deposit that you do not recognize, it is important to review a few points before filing a claim. It could be a confusion, a duplicate payment attempt, or unauthorized activity.
What should I check first?
- Verify your Transaction History from My Account > Transaction History.
- Check if you tried to make a payment and it was processed partially or more than once.
- Make sure no one else has access to your account or your device.
- Verify if someone with access to the payment method (such as a shared card or wallet) could have made the deposit.
What to do if you really didn't make it?
- Save the receipt or evidence of the charge on your bank statement.
- Make sure the amount has not been automatically refunded.
- Contact us as soon as possible from the chat button below so we can review the transaction.
- If it is confirmed that it was an unauthorized charge, we will guide you through the necessary steps to resolve it.
Additional security
- Change your password if you suspect someone accessed your account.
- Enable additional verification (if available).
- Avoid sharing devices or payment methods without control.