If your account was suspended due to inactivity, you can easily reactivate it from the platform without needing to contact support.
How to Reactivate It?
Follow these steps:
- Click on “LOG IN”
- Enter your usual credentials
- You will see a message indicating that your account is inactive
- Access the reactivation link available on the screen
- Complete the indicated steps
Once the process is completed, your account will be automatically reactivated.
What You Should Know
This process is available for accounts that were suspended due to inactivity over an extended period.
It does not apply in the following cases:
- Accounts closed due to self-exclusion
- Accounts where personal data deletion was requested