For security reasons, your account will be automatically locked after 5 failed login attempts.
🔐 What happens when your account is locked?
You’ll see a pop-up window where you’ll need to enter:
Your registered email address, phone number or ID
Your date of birth
If the information is correct, you’ll receive a 4-digit or 5-digit code via email or SMS. Enter that code on the next screen, reset your password, and your account will be automatically reactivated.
📩 Didn’t receive the code or don’t remember your registered email?
Scroll to the bottom of this page and open the contact form.
In Category, select Registration / Login issues.
In Topic, select Account reactivation.
In the Message field, write: Account unlock due to failed login attempts and include:
Full name
Identification number
Date of birth
Our team will review your request and get back to you as soon as possible.